All orders for items in stock are usually shipped within 48 hours of receipt of order.
Delivery times and charges depend on the delivery options below:
- Standard Service - Royal Mail First Class Post
- UPS Standard Delivery (overnight to most UK locations)
- Standard Service - Royal Mail First Class Post
- UPS Delivery
- Standard Service - Royal Mail Air Mail Post
- UPS Delivery
Within the UK (Great Britain and Northern Ireland)
Standard Service - Royal Mail First Class Post
For deliveries within the UK our shopping basket defaults to our standard service: Royal Mail first class post (unless the weight or size of the items ordered is more than the maximums allowed – see Note below).
Delivery time is approximately 2-3 days. (This could be a little longer in holiday seasons).
The Postage and Packing charge is calculated automatically in the shopping basket on the basis of the individual weights of the items ordered, in line with Royal Mail’s new ‘pricing in proportion’ charging structure.
Note - orders that exceed maximum weight or sizes:
- if the total weight of the items in your order exceeds 1.5kg (3.3lb), then we will automatically despatch the order by UPS delivery because this is the most cost effective method (see below).
or - if the dimension of any one of the items in your order exceeds 36 inches (91cm), the maximum allowed by Royal Mail First Class Post, then we will automatically despatch the order by UPS delivery (see below).
UPS Standard Delivery (Overnight to most UK locations)
On the Delivery screen when you proceed to the checkout you may select UPS Standard Delivery if you wish to receive your order on the next working day. We need to receive your order before 2pm to ensure next day delivery.
Next day service applies only on weekdays. Orders received at weekends and bank holidays will be processed by UPS on the next working day and delivered the day after that.
UPS delivers Monday to Friday between 9am and 6pm. A signature will be required, so please ensure that you provide an address where someone is available to receive delivery. After we have dispatched your order we can provide a UPS tracking number on request, and you can check progress of your delivery at www.ups.com.
Please note: UPS will deliver next day to most UK towns. Delivery to locations within Northern Ireland requires 48 hours. Delivery to remote locations may also require additional time, usually within 48 hours. UPS will contact you for directions if necessary.
Channel Islands
Standard orders dispatched to the Channel Islands will be delivered by Royal Mail First Class Post at the same rates as the UK.
If the total weight of the items in your order exceeds 1.5kg, or the dimension of any one of the items in your order exceeds 36 inches (91cm), then we will despatch your order to the Channel Islands via UPS delivery
A flat fee of £45 is chargeable for UPS deliveries to the Channel Islands.
Europe and the rest of the world
The options and charges for overseas deliveries will be displayed when you select an international delivery address on the Delivery screen after you proceed to checkout.
The delivery options and charges are described below:
Standard Service - Royal Mail Air Mail Post
For delivery to Europe and the rest of the world we dispatch all standard orders via Royal Mail Air Mail post.
Delivery time depends on local service and international freight conditions, Royal Mail states that 21-28 days must elapse before they will consider any items lost in the post. We will replace all items lost in transit after 21 days have passed.