Terms and conditions
“In stock – usually dispatched within 48 hours”
Items that are marked as "in stock" will usually be shipped within 48 hours of us receiving your order and often on the same or next working day. For various reasons it is not always possible for us to guarantee that "in stock" items will actually be in stock at all times. If this is the case, a member of our customer service team will contact you to let you know as soon as possible. They will offer options and suggest alternatives and await your instructions before proceeding with the order.
Many of the items we stock are highly specialist and are imported from around the world. This is why it can sometimes take time for us to obtain the specific product you need. If this is the case one of our customer services team will contact you to offer options and suggest alternatives and await your instruction before proceeding with the order. Whilst we endeavour to ensure items are obtained within a timely manner, we cannot always guarantee that our suppliers will be able to deliver to us within our desired time scale. If your order takes longer than the estimated time given for delivery, please contact the customer services team at email@example.com to find out more.
We intend that the price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you, but we reserve the right to make changes as we see fit. Once the order has received acknowledgement of receipt and, later, accepted, the price cannot vary. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. Customers and not Stanfords are responsible for any applicable customs duties or taxes in their own country.
Website discount offers are valid only on the Stanfords website. Discounts only available to members or customers of the participating companies. Different offers may apply in-store. Account and company discounts are not valid in conjunction with any other offers. Discount vouchers or codes do not have any monetary value, and discount cannot be applied to the purchase of print-on-demand products, Stanfords gift vouchers, National Book Tokens, and postage stamps. We reserve the right to withdraw offers or special discounts at our discretion.
We shall acknowledge receipt of each order by email and subsequently confirm acceptance of the order in a later email, such acceptance shall establish the contract between us. We will treat each order for goods, which is confirmed when you click on the ‘Agree & Submit’ button on the Confirmation screen, as an offer by you to purchase the goods and services subject to these terms and conditions. We shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by email and such confirmation shall be our acceptance of the contract between us.
If you have any problems when attempting to order online, technical or otherwise, email us at firstname.lastname@example.org.
Payment may be made by any of the methods indicated on our website. Goods will not be shipped unless payment is received in full. Your card details are passed to the Commidea Payment Interface for processing.
STANFORDS DELIVERY OPTIONS AND CHARGES
All orders for items in stock are usually shipped within 48 hours of receipt of order.
Delivery times and charges depend on the delivery options below:
Within the UK
(Great Britain and Northern Ireland)
• Standard Service - Royal Mail Second Class Post
• UPS Standard Delivery (overnight to most UK locations)
• Standard Service - Royal Mail Second Class Post
• UPS Standard Delivery
Europe and worldwide
• Standard Service - Royal Mail Air Mail Post
• UPS Standard Delivery.
Within the UK (Great Britain and Northern Ireland)
Standard Service - Royal Mail Second Class Post
For deliveries within the UK our shopping basket defaults to our standard service: Royal Mail Second Class Post(unless the weight or size of the items ordered is more than the maximums allowed – see Note below).
Delivery time is approximately two-three days (this could be a little longer in holiday seasons).
The Postage and Packing charge is calculated automatically in the shopping basket on the basis of the individual weights of the items ordered, in line with Royal Mail’s new ‘pricing in proportion’ charging structure.
Note - orders that exceed maximum weight or sizes:
- if the total weight of the items in your order exceeds 1.5kg, then we will automatically despatch the order by UPS delivery because this is the most cost effective method (see below).
- if the dimension of any one of the items in your order exceeds 36 inches (91cm), the maximum allowed by Royal Mail First Class Post, then we will automatically despatch the order by UPS delivery (see below).
UPS Standard Delivery (overnight to most UK locations)
On the Delivery screen when you proceed to the checkout you may select UPS Standard Delivery if you wish to receive your order on the next working day.
We need to receive your order before 2pm Mondays-Thursdays to ensure next-day delivery. Please note, next-day service applies only on weekdays. UPS orders placed after 2pm on Thursdays, and during Fridays will be delivered on the Monday. Orders placed during weekends and during bank holidays will be processed on the next working day and delivered the day after that.
UPS delivers Monday to Friday between 9am and 6pm. A signature will be required, so please ensure that you provide an address where someone is available to receive delivery. After we have dispatched your order we can provide a UPS tracking number on request, and you can check progress of your delivery at www.ups.com.
Please note: UPS will deliver next day to most UK towns. Delivery to locations within Northern Ireland requires 48 hours. Delivery to remote locations may also require additional time, usually within 48 hours. UPS will contact you for directions if necessary.
Standard orders dispatched to the Channel Islands will be delivered by Royal Mail Second Class Post at the same rates as the UK.
If the total weight of the items in your order exceeds 1.5kg, or the dimension of any one of the items in your order exceeds 36 inches (91cm), then we will despatch your order to the Channel Islands via UPS delivery
A flat fee of £45 is chargeable for UPS deliveries to the Channel Islands.
Europe and worldwide
The options and charges for overseas deliveries will be displayed when you select an international delivery address on the Delivery screen after you proceed to checkout.
The delivery options and charges are described below:
Standard Service - Royal Mail Air Mail
For delivery to Europe and the rest of the world we dispatch all standard orders via Royal Mail Air Mail post.
Delivery time depends on local service and international freight conditions, Royal Mail states that 21-28 days must elapse before they will consider any items lost in the post. We will replace all items lost in transit after 21 days have passed.
The international postage and packing charge calculated in the shopping basket is based on the total of the individual weights of the items ordered as well as the delivery destination.
If the total weight of the items in your order exceeds 1.5kg, or the dimension of any one of the items in your order exceeds 36 inches (91cm), then we will despatch your order via UPS couriers.
STANFORDS RETURN POLICY
Stanfords will accept back all goods that have been purchased from us and that are returned in good condition within 14 days. Stanfords will also accept back all goods that are faulty (Faulty goods must be reported to Stanfords within 48 hours of goods being delivered. Faulty goods reported after this period would be addressed at our discretion.) or that are deemed by you to be not of satisfactory quality, not fit for their purpose or not matching their description, regardless of whether the product has been used or not. Shipping charges will not be refunded.
If you have bought a product online and would like to return it, you may do so at any of our stores. Alternatively, you can return the goods to us at the address below:
12-14 Long Acre
We will arrange to do one of the following for you:
Refund your credit/debit card
Swap the item(s) for more suitable alternatives where this is possible
If you have any questions about our online returns policy you can contact our Customer Services Team by email on email@example.com.
These guarantees are in addition to your statutory rights, which remain unaffected.
Right to Cancel
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.
Your right to cancel does not apply to items that have been used or fitted by you. In addition the right to cancel does not apply to software that has been opened or unsealed. You must take reasonable care of the goods while they are in your possession.
To cancel your order: email us at firstname.lastname@example.org.
Damaged or Defective Goods
If in the unlikely event your goods arrive in a damaged condition or are defective, you must report this within 48 hours of goods being delivered, stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.
If for any reason a replacement is not available for a damaged or defective item then Stanfords will refund the value of the returned goods to the original payment method.
All design, text, graphics and the selection and arrangement thereof are the copyright of Stanfords. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Stanfords or using this site as a shopping resource. Any other use of materials on this site (including: reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Stanfords is strictly prohibited. All rights reserved.
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Any framing of this site is prohibited.
Stanfords cannot accept any responsibility or liability for access to, or the material on, any site which is linked from this site.
Stanfords is providing this site on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Stanfords makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Stanfords howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Stanfords nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Stanfords reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and Stanfords reserves the right to refuse to supply to any individual or company for whatever reason.
All brand names, product names and titles and copyrights used in this site are trade marks of their respective holders. No permission is given by Stanfords in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the holder’s rights.
STANFORDS' CONTRACT WITH YOU
No contract shall exist between you and Stanfords until Stanfords has sent you an email confirming both receipt and acceptance of your order. Stanfords is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing on Stanfords' site.
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
INVALIDITY OF TERMS AND CONDITIONS
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
In the above statements:12-14 Long Acre,Covent Garden, London, WC2E 9LP
'Stanfords' is the trading name for Edward Stanford Limited
Company registration number: 2211545
VAT registration: 512 5071 87
The Stanfords website was designed by Exact Abacus Limited and is hosted by Exact Abacus Limited. Exact Abacus Limited does not exercise editorial control over and does not monitor the contents of the Stanfords website, but if you have any comments or complaints about the Stanfords website which you should like to address to Exact Abacus Limited, you may do so, and Exact Abacus Limited will pass these on to Stanfords.