Privacy Policy

Privacy PolicyPrivacy Policy

This Privacy Policy explains how we use any personal information you provide to Stanfords when you use our services in our Stores, our Websites, our Business services and any contact you have with our Customer Service Team.

"Stanfords/We" means Edward Stanford Ltd (as the operator of the Stores and Websites).

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.

By accessing, browsing or otherwise using the Websites you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.

To help you navigate this policy we've split this up into the following sections:

What information we collect about you?

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Personal information that we collect from you – this will depend upon the services you are using:

  • Name and Title
  • Home, Billing and Delivery Address(es)
  • Email Address(es) (home, mobile, work – customer dependant)
  • Phone Number(s) (home, mobile, work – customer dependant)
  • Purchase information
  • Payment card information
  • Account Password and Login details
  • Stanfords Passport Card number(s)
  • Stanfords Gift Card number(s)
  • Date of Birth
  • Gender
  • Social media account details
  • Your comments, product reviews and responses on surveys you complete
  • Any shopping preferences or details to help us suggest items for you
  • Details of your interactions with our Customer Service Team
  • Your images on CCTV
  • IP Address
  • Device information
  • Website / Browsing History, including location data
  • Cookie information (please see our Cookie Policy for details)

We collect personal information when you:

  • Purchase products or services or buy or redeem gift cards or Passport points through the Websites, including the mobile sites, over the phone, through store till points
  • Register for My Account
  • Register for Stanfords Passport
  • Subscribe to our newsletters
  • Submit reviews or choose to complete surveys we have sent you
  • Engage with us via social media
  • Enter our competitions, prize draws or promotions
  • Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
  • Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes
  • Use our stores which have CCTV systems operated for the security of both customers and colleagues
  • Browse the website - please see the section on cookies for more information

Personal Information of Children

Stanfords does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If, following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

How we will use the information about you?

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We use your personal information in a number of different ways, depending on the type of information provided. You do not have to provide this personal information but if you don't, you may not be able to purchase goods from us, we may not be able to provide certain services and you are unlikely to receive our optimal overall customer experience.

General

Stanfords uses your personal data:

  • - to provide goods and services to you;
  • - to make a tailored website available to you;
  • - to manage any registered account(s) that you hold with us;
  • - to verify your identity;
  • - for crime and fraud prevention, detection and related purposes;
  • - with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • - for market research purposes - to better understand your needs;
  • - to enable Stanfords to manage customer service interactions with you; and
  • - where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Stanfords Passport and Other Marketing

Promotional communications

Stanfords uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest Stanfords offers.

Stanfords aims to update you about products & services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

  1. changing marketing preferences via your Stanfords account.
  2. making use of the simple “unsubscribe” link in emails.
  3. contacting Stanfords via the contact channels set out in this Policy.

Stanfords Passport

If you are a member of Stanfords Passport, we may collect data directly from you, as well as analysing your browsing and purchasing activity, both on-line and in-store, and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you. To do so, we use software and other technology (automated processing).

Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.

These advertisements are provided by Stanfords via market leading specialist providers using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time - see below for further information.

Sharing data with third parties

Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.

Stanfords only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Stanfords and to you, and for no other purposes.

Other third parties

Aside from our service providers, Stanfords will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

  • - governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so.
  • - to comply with our legal obligations;
  • - to exercise our legal rights (for example in court cases);
  • - for the prevention, detection, investigation of crime or prosecution of offenders; and
  • - for the protection of our employees and customers.

How long do we keep your data?

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We'll hold on to your information for as long as you have your account with Stanfords, or as long as is needed for us to be able to provide the relevant goods or services to you. Stanfords general retention policy is to retain information for 6 years.

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you, or for longer than our general retention policy.

Your rights over your information

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You have the following rights:

  • - the right to ask for a copy of personal data that we hold about you (the right of access);
  • - the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
  • - the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
  • - the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);
  • - the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing);
  • - the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

Consent

Where Stanfords is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time. To withdraw your consent please contact us at [email protected].

You can also update your consent settings for cookies on the website using your browser settings. Please see the section on cookies for more information.

Legitimate Interests

If Stanfords are relying on our legitimate interests to process your information, you have the right to object to us doing this in light of your individual circumstances. We will review this objection and, unless we consider that our legitimate interests override your rights, we will stop processing your information in this way.

Complain to the Regulator

If you believe that we have not handled your personal information correctly or are not happy with how we have dealt with your request, you have the right to lodge a complaint with your relevant regulatory authority. In the UK this is the Information Commissioner's Office.

Cookies

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Cookies are small encrypted text files that are stored on your device by a website. Our Websites use cookies to enable you to shop, enhance your shopping experience and to analyse our traffic.

For further information visit http://aboutcookies.org.uk/.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our Website features may not function as a result.

Our Cookie Policy is set out here.

How to contact us

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Please feel free to contact us if you have any questions about our Privacy Policy or the personal information we hold about you.

You can contact us by:

Email:
[email protected]

Telephone:
020 7759 7126

Or if you prefer you can contact our Data Protection Officer at:
Stanfords Data Protection Officer
Edward Stanford Ltd
12-14 Long Acre,
London
WC2E 9LP

Unless we've said otherwise in this Privacy Policy, Stanfords will be the "data controller" of your personal information. We determine the means and purposes for processing your personal information.

Edward Stanford Ltd is a company registered in England and Wales (registration number 2211545) with registered office at 12-14 Long Acre, London, WC2E 9LP.

Updates

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This policy was last updated in September 2018.

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