Our extended Christmas returns policy is valid from 1st December 2019 to 25th December 2019. This means that orders placed online during this period can be returned for refund or exchange up until 31st January 2019.
Stanfords will accept back all goods that have been purchased from us and that are returned in their original condition within 14 days. Stanfords will also accept back all goods that are faulty (Faulty goods must be reported to Stanfords within 48 hours of goods being delivered. Faulty goods reported after this period would be addressed at our discretion.) or that are deemed by you to be not of satisfactory quality, not fit for their purpose or not matching their description, regardless of whether the product has been used or not. Shipping charges will not be refunded.
If you have bought a product online and would like to return it, you may do so at any of our stores. Alternatively, you can return the goods to us at the address below:Stanfords
Once we receive your returned item(s) we will refund your credit/debit card accordingly.
If you have any questions about our online returns policy you can contact our Customer Services Team using our contact form here.
These guarantees are in addition to your statutory rights, which remain unaffected.
The following exceptions apply to our returns policy. No refunds or exchanges can be given on items made to your specification, such as print-on-demand and made to measure items, unless there is a manufacturing defect, or the goods are not as ordered. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards, eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
If you change your mind or find that the item(s) are unsuitable for your needs, simply return the item(s) as per the returns procedure above for a refund and place a new order for the replacement item(s).
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund.
Your right to cancel does not apply to items that have been used or fitted by you. In addition the right to cancel does not apply to software that has been opened or unsealed. You must take reasonable care of the goods while they are in your possession.
To cancel your order, send us a message using our contact form here.
If in the unlikely event your goods arrive in a damaged condition or are defective, you must report this within 48 hours of goods being delivered, stating the invoice number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.
If for any reason a replacement is not available for a damaged or defective item then Stanfords will refund the value of the returned goods to the original payment method.