Frequently Asked Questions

GLOBES

Do you deliver globes overseas?

Unfortunately we don't deliver globes outside of the UK due to potential damage during transit.

OUR SERVICE

I can't find what I am looking for. What should I do?

With over 55,000 items in stock at any one time, it's not surprising that you can't always find exactly what you are looking for. But don't worry, we have a team of staff on hand to help you. You can email your enquiry using our contact form or email [email protected].

If you have been unable to find the exact location you are looking for, try using our brand new Interactive World Map. Alternatively, take a look at our complete list of countries, regions and cities all arranged alphabetically.

Do you publish catalogues?

Our web site should give you all the information you need to make an informed choice when buying maps and guidebooks. It is more detailed than any catalogue we have published. If you need any further information about a particular product, we would encourage you to contact our Customer Services team using our contact form or email [email protected].

What is your returns policy?

Stanfords will accept back all goods that have been purchased from us and that are returned in good condition within 14 days. Stanfords will also accept back all goods that are faulty (faulty goods must be reported to Stanfords within 48 hours of goods being delivered. Faulty goods reported after this period would be addressed at our discretion) or that are deemed by you to be not of satisfactory quality, not fit for their purpose or not matching their description, regardless of whether the product has been used or not. Shipping charges will not be refunded.

If you have bought a product online and would like to return it, you may do so at any of our stores. Alternatively, you can return the goods to us at the address below:

We will arrange to do one of the following for you:

• Refund your credit/debit card
• Swap the item(s) for more suitable alternatives where this is possible

If you have any questions about our online returns policy you can contact our Customer Services team using our contact form or email [email protected].

These guarantees are in addition to your statutory rights, which remain unaffected.

Problems with your online order?

If you have received any part of your order either damaged, in poor condition, or incorrect to what was ordered, please contact us stating your order number using our contact form or email [email protected].
We will endeavour to replace your order with brand new goods immediately, exchange for a different item, or issue a full refund as applicable.

Where are your high street branches and what are their opening hours?

Please check our Store Information.

How secure is my online purchase with you?

Ordering from Stanfords online is both safe and secure. We use the latest encryption technology to ensure that any sensitive information (such as credit card details or contact details) you provide us can only be read by us. None of the information that you provide us can be read as it travels over the Internet.

Furthermore, we are required to follow the UK Data Protection Acts of 1984 and 1998, which demand strict security procedures in the storage and disclosure of information that you have given us.

What about my privacy?

Stanfords assures your privacy and confidentiality at all times when using our site. We only gather information that helps to process online orders more smoothly. We want your shopping experience to be as engaging as possible, so we may occasionally use individual information to personalise the website. However, we promise never to sell or pass on your data on to a third party.

We do need to collect your email address so that we can contact you about the progress of your order. But that does not mean that we will use it to send you newsletters and promotional items that you have not specifically asked for.

Do I have to order online?

Absolutely not. If you prefer, you can order in any of the following ways:

• By email – [email protected]
• By phone – 020 7836 1321
• In person – at one of our stores
• You can also place orders by post – UK customers should print out the Your Basket page and send a cheque for the relevant amount – delivery costs are calculated at this stage.